This Privacy Notice for GIGAWATT DESIGN LLC ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Visit our website at https://www.gigawatthour.co, or any website of ours that links to this Privacy Notice
Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.
1. Information we Collected
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
1.1 Information You Provide Voluntarily
We may collect personal information you voluntarily provide, including but not limited to:
- Full name
- Email address
- Mobile phone number
- Business name
- Website URL
- Appointment or inquiry details
- Information submitted through forms, surveys, chat, or bookings
Providing personal information is voluntary; however, certain services may not be available without it.
1.2 Information Automatically Collected
When you visit the Website, we may automatically collect non-personal information such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and time spent
- Referring and exit URLs
- Approximate location derived from IP address
This data is used for analytics, security, and Website optimization.
1.3 Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to support Website functionality, analytics, security, and remarketing. You can disable cookies through your browser settings.
2. How We Use Your Information
We use the information we collect to:
- Provide and deliver services you request
- Respond to inquiries and provide customer support
- Schedule and manage appointments
- Send transactional communications
- Send email communications in compliance with U.S. CAN-SPAM laws
- Send SMS/text messages only with valid opt-in consent
- Improve Website performance and user experience
- Comply with legal and regulatory obligations
We do not sell your personal information.
3. EMAIL MARKETING COMPLIANCE
If you provide your email address, we may send transactional emails and promotional emails where permitted by law. All marketing emails include a clear unsubscribe option. You may opt out of marketing emails at any time.
Opting out of marketing emails does not prevent delivery of transactional emails necessary to provide requested services.
If you opt in, you may receive text messages from GIGAWATT DESIGN LLC, including:
- Transactional messages (appointment confirmations, reminders, service updates)
- Promotional messages (marketing offers, announcements, educational content), only with explicit consent
4.2 Consent
By providing your mobile number and opting in, you provide express written consent to receive text messages. Consent is not a condition of purchase and is collected through a clear, unchecked opt-in mechanism.
4.3 Message Frequency
Message frequency varies depending on your interaction with our Services.
4.4 Fees
Message and data rates may apply.
4.5 Opt-Out
You may opt out at any time by replying STOP. You may receive one final confirmation message after opting out.
Transactional messages may be sent to fulfill services you request. Promotional messages are sent only with explicit opt-in and stop immediately upon opt-out.
4.8 SMS Opt-In Details
After opting in, you will receive a confirmation message that includes program details, business identity, message frequency, message and data rate disclosure, STOP/HELP instructions, and customer support contact information
5. SMS MESSAGING AND MOBILE INFORMATION
In Short: If you opt in to receive SMS messages from us, we may send you service-related and promotional text messages. You may opt out at any time.
Opt-In Process
When you provide your mobile phone number through a website form and affirmatively check the SMS consent checkbox, you provide express written consent to receive recurring automated and non-automated text messages from GIGAWATT DESIGN LLC.
The SMS opt-in checkbox is not pre-checked and requires affirmative action by the user.
By checking the box, you agree to receive text messages regarding:
Appointment confirmations and reminders
Service updates
Customer support communications
Promotional offers and marketing messages
Business-related notifications
Consent is not a condition of purchase.
Message Frequency
Message frequency may vary depending on your interaction with our Services. You may receive multiple messages per month depending on appointments, promotions, or service updates.
Opt-Out Instructions
You may opt out at any time by replying "STOP".
After you send "STOP," you may receive a one-time confirmation message confirming your opt-out status. You will no longer receive SMS messages unless you re-subscribe.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Our SMS program is supported by most major US carriers. However, delivery is not guaranteed and may be subject to carrier limitations.
Carrier Liability Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
Data Collection and Use for SMS
When you opt in to SMS communications, we may collect:
Your mobile phone number
Date, time, and method of opt-in
IP address and form submission metadata (where applicable)
Messaging interaction history
This information is used to:
Maintain proof of consent
Deliver SMS communications
Ensure compliance with applicable laws and carrier regulations
We maintain records of consent in accordance with TCPA and A2P 10DLC compliance requirements.
Data Sharing Restrictions
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties except vendors or service providers strictly necessary to deliver SMS services (such as messaging platforms), who are contractually obligated to protect your information and use it only for operational purposes.
6. LIMITED SHARING WITH SERVICE PROVIDERS
We may share information with trusted service providers solely to operate our business (such as CRM platforms, SMS providers, hosting services, analytics tools). These providers are contractually obligated to protect your information and may not use it for their own marketing.
7. THIRD-PARTY LINKS AND REMARKETING
The Website may contain links to third-party websites. We are not responsible for their content or privacy practices. We may use third-party advertising platforms (such as Google) for remarketing purposes.
8. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure.
9. DATA RETENTION
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
10. Cookies and Tracking Technologies
We and our partners use cookies and similar technologies to analyze site traffic, personalize content, and serve targeted ads. This section explains the types of technologies used (e.g., essential, analytics, advertising) and how you can manage your preferences through your browser settings.
11. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. This section outlines how you can exercise these rights, including opting out of marketing communications and submitting data requests.
12. Mobile Information Sharing Statement (U.S.)
We may share information about your usage and device with mobile carriers and platforms to support SMS delivery, analytics, and fraud prevention. This sharing does not include text messaging originator opt-in data and consent unless required by law.
13. CHILDREN’S PRIVACY (COPPA)
The Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Changes will be posted with an updated Effective Date.